Yesterday I gave the keynote on Creating the Future of Work at The End of Nine to Five.
For the last years in addressing the future of work I have often focused on the human capabilities that will drive value as machines become more capable and the work landscape is transformed.
To help define and clarify these capabilities I created a landscape on the role of Humans in the Future of Work, which I first shared publicly in my keynote yesterday.
Click on the image to see full size
You can see full details of the framework on my keynote speaker website.
This framework overlaps and builds on my Future of Work Framework, specifically building out the distinctive human capabilities that will be relevant and valued as the work landscape is transformed.
I have spoken and written before about the three fundamental human capabilities for the future of
“Human history is all about the automation of work,” he says.
“Right from the plough through to the spinning Jenny through to the automobile, through to any number of other inventions. They all destroy jobs. And at the same time we have always created more jobs than we have destroyed. The automation has been of jobs which have not been that desirable.
“There is a case you can make that we will continue to be a prosperous society and have meaningful work because we are continuing to unfold work which plays to our uniquely human capabilities.”
“In many domains we have seen that humans working with machines are superior to machines working alone or
Next week I am doing the keynote at a Vivid Sydney event titled The End of Nine to Five, organized by Gemini3, a job share matching technology company, in collaboration with EY Australia and Hermann International Asia.
I will be speaking on Creating the Future of Work, looking at the dramatically shifting landscape for work, the distinctive human capabilities that will drive value, and the resulting structure of work required to draw out the greatest growth and contribution for our teams. In the keynote I will share for the first time globally a new framework I have created on Humans in the Future of Work. I’ll share more on that here after the keynote.
Here are quotes from some of the other speakers to give a sense of what they will be covering:
“Successfully matched job share pairs will address triple bottom line for businesses including increased
Our shared passion for the future of professional services has led George Beaton and I to collaborate on projects over many years.
George has long expressed his view that the traditional “BigLaw” model for legal services firms is under severe threat. He has just launched his latest book Remaking Law Firms to provide clear guidance on how law firms can adjust and reshape themselves for success in a rapidly changing world.
Drawing on the concept of my Newspaper Extinction Timeline, George and I collaborated to create a timeline for the changing structure of the legal services industry over the next decade and beyond across different geographies.
The full description to the legal services timeline describes in detail the mega-forces shaping the industry, the research methodology, and the outcomes.
Here are the legal services industry timelines we created for five regions, with below the charts descriptions of the types of
As I have recently spent increasing time and attention on platform strategy, it has struck me that “government as platform” provides a clear and compelling vision for the future role of government.
The current view of
As usual, the slides are designed to support my keynote, not to stand alone, but there is more than usual structured content that may be useful to people who are not attending my presentation.
I believe that the concept of platforms is enormously relevant in understanding how the economy is shifting today. In many ways it brings together the key themes of my books, including knowledge-based relationships, value co-creation, living networks, internal and external social media, and crowdsourcing.
I will later share more detailed thoughts on platform thinking. For now there are two key frames I would like to distill from today’s keynote.
After opening with a discussion of connected work and marketplaces such as Freelancer.com and Upwork, the article goes on:
According to business consultant and futurist, Ross Dawson it’s a trend gathering pace within professional services like business consultancy, marketing strategy, IT services, even engineering and law. “Knowledge work can now be done anywhere.” he says.
It appears that this is another emerging sector where Australia is leading the way.
Sydney-based firms Expert360 and Skillsapien support two of the leading digital marketplaces for professional services, both of which Dawson sees as signalling a transition to “virtual” organisations.
“What is the role of the organisation today?” he asks. “Do they need to have offices with people sitting together? Is that the
Futurist Ross Dawson, who heads Advanced Human Technologies Group, says the debut of Facebook’s Oculus Rift (and a host of other virtual reality head-sets arriving next year) is his “big game changer”. It will be arriving in the first quarter of 2016. Dawson believes it could transform the retail, travel, education and property industries. It is not augmented reality (as in Google Glass) but immersive reality: the images move in sync with a user’s head movements.
It could be used to offer virtual snapshots of off-plan apartments to prospective property buyers, give travellers the opportunity to peruse a virtual city or visit a
It is difficult to summarize the scope of our activities at the Advanced Human Technologies Group of companies. As such we have recently created a short guide to the major service offerings from our five companies as well as my own work as a keynote speaker and strategy facilitator.
It is not comprehensive in covering the breadth of our entrepreneurial initiatives, however it gives a good feel for the major ways in which we create value for our corporate clients, describing both the types of work we do, and examples of how we have helped major organizations.
Have a look through, and please contact us if you have any questions or would like to discuss how we may be able to support your initiatives.
As other futurists, I’ve had done quite a few media interviews recently on Back to the Future 2, which was set on October 21, 2015.
One of the most interesting broader issues around the film is very simply the degree of interest people have in the film, which captured people’s imaginations about the future, even though it was primarily a comedy.
ABC’s 7:30 Report on Wednesday ran a segment on Back to the Future 2 and tweeted this quote from me:
In a syndicated piece by AFP on Back to the Future and in an earlier article in Newsweek I made the same point:
The reason people have been trying to create a hoverboard is that it was in the film and it captured people’s imaginations. They weren’t trying to predict the future, they were trying to create an interesting film, but I think it’s interesting that everyone is saying
Last Friday, after delivering the breakfast keynote at CPA Congress in Brisbane (more on that in another post), I ran a half-day workshop at the partner offsite of a national accounting firm network on the theme of Disruption and Innovation in Professional Services.
I spent some time giving the partners current perspectives on both disruption and innovation in professional services, with the rest of the time spent facilitating the group in generating and prioritizing initiatives to drive the members firms’ future.
I ran through the domains in which they can enhance their business models and performance. However in professional services probably the most important domain is service delivery, in which extraordinary possibilities for innovation have opened up in the network economy.
I have just recalled that eight years ago I co-authored a white paper for SAP titled Service Delivery Innovation: Creating Client Value and Enhancing Profitability. While it is not recent, the issues I covered are still completely relevant today, so I thought I’d share a section from the white paper here: Continue reading "Six characteristics supporting excellence in service delivery innovation"
Last week I ran a half-day workshop at the annual offsite for executives of a major airline alliance, taking the group from a broad view of macro trends shaping the future, through to the generation of specific actionable ideas to create greater value across the alliance.
As part of the workshop we used a framework that I originally developed over a decade ago in the context of collaboration in the financial services industry, but I have used in the last year in industries as diverse as healthcare, airlines, and professional services.
The future of every industry lies in value creation across organizations. To achieve that we need explicit discussions and engagements among all industry participants on what it is that they’d like to collectively achieve, and how they can get there. This framework lays out the key components:
Click on the image for a larger version Continue reading "A framework for industry leadership based on collaboration"
We have just launched a Futurist Influence Rankings tracker, you can see the original here and an embed of the app below.
It is certainly not intended to be rigorous, but simply to give an indication of how influential futurists are on social media and the web by combining a few key indicators such as Klout, web traffic and Twitter followers, using a simple algorithm.
Last week I visited Melbourne Spring Fashion Week as a guest of IBM and the City of Melbourne.
City of Melbourne’s over-arching vision for the annual Melbourne Spring Fashion Week is to position Melbourne as Australia’s premier fashion destination, and have a real economic impact by driving increased sales for retailers in the city.
In partnering with IBM for the second year the intention was to extend the impact of the event beyond the week and to drive ticket sales and in turn sales by tapping the social currency of influencers.
Melbourne Spring Fashion Week is unusual in fashion shows in that everything on the runways can be bought at stores in the city. This contrasts to the traditional role of fashion shows as breaking new fashion, which may not be available for many months after it is launched.
Melbourne Spring Fashion Week used IBM Social Media Analytics on Twitter
I recently gave a series of opening keynotes on The Future of Customer Experience as part of a roadshow for omnichannel customer experience platform provider Genesys, which is running a global series of events for their lead customers, which includes organizations such as News Limited, Vodafone, Western Union, and the Australian Taxation Office.
The central theme of my keynotes was the boundaries and relationship between humans and machines in customer experience.
Today, extraordinary insights from data and analytics enable us to address individual’s unique preferences to an unprecedented degree.
Yet the emotion, empathy and engagement of humans cannot be replaced – we all seek personal connection and a real sense of caring. Continue reading "The virtual agent of the future: Real-time photo-realistic human faces that bridge the human/ machine divide"
Advanced Human Technologies Group has just launched Creating the Future of PR, a publication that looks at how the Public Relations industry can create an exceptional future for itself and its clients in a fast-changing world.
In my article Join Us in Creating the Future of PR I frame the context for the launch of the publication:
The fundamental capabilities of PR professionals are more relevant than ever in our intensely networked world. Arguably, PR should be at the center of the marketing universe, since it is better able than any other discipline to deal with a world driven by relationships, fueled by connectivity, social, mobile, and power shifting to the individual.The big question is: will the PR industry seize the immense opportunity before it?